Oystehr vs Solv

When using Solv for their scheduling and patient registration, our urgent care clients faced challenges with limited control, customization issues, and data inconsistencies.

Oystehr serves as an effective alternative to Solv, offering a fully customizable registration process that integrates directly with the FHIR service.

This makes Oystehr an excellent choice for Solv customers seeking to control their data and create registration experiences that fits their specialty needs.

Learn what sets Oystehr apart from Solv's urgent care scheduling platform:

Registration & Scheduling

OYSTEHR

• Complete customization of patient registration form copy, content, and fields. This allows for better control and standardization of information across all clinics and user flows.

SOLV

• Lack of customization for copy, content, or patient registration form fields

OYSTEHR

• Add custom disclaimers for commercial insurance, providing clear communication to patients

SOLV

• Limited capabilities for disclaimers

OYSTEHR

• Can customize forms based on the reservation type (ex: walk-in, scheduled, telemedicine, etc.)
• You can add multiple reservation types to better predict scheduling availability and wait times

SOLV

• No functionality to customize required forms based on the reservation type

OYSTEHR

• Can set your priorities if they are a vulnerable age patient (ex. Under 3 months old) or based on chief complaints that may require immediate attention

SOLV

• No prioritization capabilities exist

OYSTEHR

• Prevent duplicate records by restricting returning users from editing the full name or DOB on a previous patient record.
• For returning users that need to register a new patient, you can add clarifying text to go back and create a new patient which can reduce errors in the patient record.

SOLV

• Returning users can edit the name and DOB on their patient record, which can cause issues if they are trying to make an appointment for a different patient.

User Experience

OYSTEHR

• Custom ordering of screens allows for flow improvement and A/B testing  

SOLV

• Limited to no customization options for order of screens 

OYSTEHR

• Can add links and redirects to virtual appointment options or other specialty services you provide 

SOLV

• No redirect buttons or links to virtual care services or other specialty services

OYSTEHR

• Reliable back button on every page so users can edit information on previous pages.
• Ease of flow can prevent form abandonment Returning users can edit the name and DOB on their patient record, which can cause issues if they are trying to make an appointment for a different patient.

SOLV

• Navigation buttons often unreliable and many reports of dysfunction
• Leads to higher form abandonment rates and incorrect inputs

OYSTEHR

• Flag returning users and pre-fill previously entered information for the appropriate reservation type, reducing the need for repeat form completion.

SOLV

• Can pre-fill information for returning users, but only for the same reservation type.

OYSTEHR

• Transparency with active wait times to empower patients to obtain care when wait times are too long. 
• Showing wait times for multiple locations allows patients to choose the best location.

SOLV

• Displays only the quantity of people in front of them
• No wait times displayed

Branding

OYSTEHR

• Customize your branding and logos. 
• No required third party branding

SOLV

• Unable to remove 3rd party or vendor branding - Solv branding is on all screens

Admin: User Roles & Access 

OYSTEHR

• Complete customization of user roles and permissions for the staff facing panel to enhance security and workflow efficiency. 

SOLV

• “All or nothing” access, no customization of user roles for staff-facing interfaces.  

Pricing

OYSTEHR

• Oystehr offers usage-based pricing, only pay for what you use. Visit the pricing calculator to see your monthly costs.

SOLV

• Pricing is location-based, with various tiers available to suit different service levels.

Data Analytics & Reporting 

OYSTEHR

• An embedded usage/no-show dashboard captures number of no-shows, accumulated misses per patient; and can be expanded to display, interpret other metrics as well.
• The dashboard is customizable and provides easy access for consistent and regular use.

SOLV

• Provides basic reporting for metrics such as registrations and visits, no customization available. 

Support & Onboarding

OYSTEHR

• Dedicated support team with personalized onboarding, including training and ongoing assistance to ensure smooth implementation and usage.

SOLV

• Standard customer support with basic onboarding assistance.

Solv is known to have limited customization options for both provider access and patient registration and scheduling. Lack of customization for content and forms can lead to data inconsistencies and rigid user experiences. A lack of form navigation leads to higher form abandonment rates. 
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Oystehr offers complete customization of patient registration processes, options for access of user roles, and ownership of your brand throughout the entire booking process. This allows for better control, reduced errors in the patient data, and a seamless user experience.